Q: How do I place order?
A: Welcome to Etude Malaysia. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:
Step 1: Register or log in your account / check out as guest
Step 2: To add items to your cart, click on 'Add to Bag' with your desired quantity.
Step 3: To review your items, click on the 'Bag' icon located at the upper right corner of the page.
Step 4: if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
Step 5: Click on ‘Checkout’ and your order summary will appear for your review.
Step 6: Fill in your Personal Details, Shipping Address, then select your preferred Shipping Method and Payment Option, then click on ‘Continue’ to proceed with the payment.
Step 7: You will receive a confirmation email shortly after you have successfully placed your order.
Q. How to track my order?
A: Once your order has been confirmed, you will be sent an order confirmation summary by e-mail. This contains the following information:
- Order number
- Order date
- List of items ordered
- Total amount of the order
If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us: by e-mail email@example.com
Q. How to track my parcel?
A: When your order is processed, you will be sent an order dispatch confirmation by e-mail.
The email included a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel. If you have difficulty to track your parcel, please contact us by e-mail at firstname.lastname@example.org
Q: Can I amend or cancel my order after payment?
A: Amendments or cancellations cannot be made once your order has been confirmed.
Q: How can I obtain more advice or product information?
A: You may visit the "Product Page" section, or contact our customer services at email@example.com with your questions.
Q: Can I redeem & earn membership points by purchasing on this site?
A: There will be no membership points rewarded for any purchase made on this site.